In a series of tweets, the Microsoft 365 Status Twitter account posted updates as they unfolded. It says that the company thought initially that a recently made change was the cause of the service disruption. Despite the rollback, the company observed no improvement in the situation. Microsoft then rerouted traffic, which saw the situation gradually improve over time. A couple of hours later, the company confirmed that the issue has been resolved, but stopped short of explaining what exactly happened.
— Microsoft 365 Status (@MSFT365Status) September 29, 2020 Throughout the ordeal, those who have their account logged in will still have access to Microsoft’s online services. At least, until their authentication token expires. In which case, they will be logged out since re-authentication could not happen at the time. Outages like this are unfortunate, and especially so during a time when working remotely is more common now than ever before. Alternatives are available, but it’s not always easy to just switch over to another service. This is especially if you can’t retrieve work saved on the unavailable service, and if it’s a collaborative effort. (Source: Microsoft / Twitter)
